Costa Blanca, Valencia and Murcia.
Next we detail you the general rental conditions for hiring on the Costa Blanca, Valencia and Murcia. If you have any doubt, please contact Victoria RENT A CAR at the telephone number 0034 965 830 254 or by E-mail at info@victoriacars.com.
All the prices detailed in the following conditions have V.A.T. included (insure excluded).
- All inclusive rates
- Free airport service
- Deliveries in the office
- One-way reservations
- Fuel
- Payment method
- Accessories
- Standards for child's safety seats and booster seats
- GPS Navigation System
- Insurance
- Breakdowns and accidents
- Requirements
- Driving restrictions
- Changes, cancellations and extensions
- Money refunds
- Bookings
1. All inclusive rates. With Victoria RENT A CAR, you are directly reserving with a supplier avoiding hidden costs from intermediaries. What you see is what you pay. Our prices include:
- All taxes included: V.A.T., airport taxes and car park expenses
- Unlimited mileage (also including vehicles with more than 5 seats)
- Free additional second and third driver
- Comprehensive insurance with excess.
24h. on road assistance
2. Free airport service. At Alicante, Valencia and Murcia airports, airport services are free. The place to deliver the vehicle is situated at the airport car park (the exact place will appear in your booking confirmation), making this delivery method quicker and without any other additional cost for you.
Deliveries at night (from 24.01 p.m. to 7.00 a.m.) are only available for bookings at the airports and can be charged additionally of 20€.
3. Deliveries in the office. Vehicles will be collected at the office address of the mentioned town, being adjusted to office hours (so as for the delivery and for the collection).
4. One-way reservations. It is allowed to pick up and drop off your vehicle at different offices (inside Costa Blanca, Valencia and Murcia). The car transfer will be charged with 25 Euro.
If you wish to return your rental car at the Barcelona airport, Barcelona downtown or airport Madrid, there is a charge of 150€.
5. Fuel. Fuel is not included in the rental price. The vehicle will be delivered full of fuel which will be paid at the moment of the delivery. None fuel repayment will be refunded. The vehicle must be returned with as minimum quantity of fuel in the tank as possible. The price of the full tank will vary between 39€ and 98€ depending on the vehicle model rented.
We inform you that Victoria RENT A CAR does not use the fuel for earning money, but because we use the “full-empty” policy in order to offer customers a better service and does not oblige himself/herself to go to the nearest petrol station before delivering the vehicle.
6. Payment method. The payment has to be made only and exclusively by means of a credit card (VISA, Mastercard or similar) in advance. No debit cards will be accepted.
The charge of the informed amount will be made on your credit card 30 days before the car pick up.
The credit card holder has to be present at the moment of the car collection for the car to be delivered.
Remember that for bookings through Internet, Victoria RENT A CAR uses a secure server, so your details are sent through a safe way by Internet.
7. Accessories. Apart from your vehicle, you can book child's safety seats (suitable for 9 months to 2 years old children) or booster seats (for 2 to 13 years old children).
Depending on the seats of the vehicle you will be able to book from 1 to 6 accessories.
The price is 5€ per accessory/day. The maximum you will pay is 50€ per rental/accessory.
Nowadays it is not possible to hire roof racks.
8. Standards for child's safety seats and booster seats. The child's safety seat (suitable from 9 months to 2 years old children) and booster seats (for 2 to 13 years old children) offered with the hired car, are quality approved and correspond to European standards.
Victoria RENT A CAR offers the possibility to rent these accessories, but will in no case agree to install them in the car. The client alone takes care of the installation and and is solely responsible for the correct fastening and the possible consequences. In case of doubts Victoria RENT A CAR is offering an instruction.
9. GPS Navigation System. Availability: The availability of the GPS unit can not be guaranteed by online reservation. The navigation system will be delivered to you at car rental pickup if one is available. The amount to pay per day is 6€, with a maximum of 60€/ book.
Loss/ Theft/ Non-Return: The GPS rent includes equipment accessories, which are not protected and for which you are responsible for the replacement in the event of loss, theft, breakage or damage. These are in detail:- GPS TomTom ONE unit,
- Windscreen unit holder,
- Vehicle power charger,
- 512 MB Memory Card (SD Card),
- USB cable,
- Quick start guide
The client is 100% responsible for the rental GPS system at all times between the time of delivery and return to our facility. The GPS unit and equipment has to be handed back by one's own hand to the member of staff of Victoria RENT A CAR, who also is in charge of your rental car's return.
We do not provide any insurance against loss or theft once the unit has been delivered. We will charge you the total amount of 200€ if the GPS unit and the equipment accessories were not returned to us the date it is due to be back.
Damages: Our GPS rental rate assumes normal wear and tear, which may occur with a rental use. However, scratches, cracks, dents or missing parts that are noticed upon return will result in charges.
Cleaning Units: All rental units will be cleaned prior to being shipped out for rental. Please DO NOT attempt to clean the unit as some chemicals or moisture may damage the GPS rental unit display and internal components.
Liability: Taking your eyes off the road while driving could cause you to have an accident. You should not be programming or adjusting your GPS unit while driving. You should do all your programming and adjusting while stopped or have a passenger take care of it.
10. Insurance. At Alicante airport, Murcia airport and Valencia airport the "Comprehensive Insurance without Excess" and the "Personal Accident Insurance for Driver and Passenger" are already included in the car rental price.
In Calpe, Denia, Moraira and Torrevieja the car rental price includes a comprehensive insurance with excess, which covers damages to third parties and coverage against theft and fire and implies as well limited civil responsibility and a driver and occupants insurance.
The comprehensive insurance's amount varies from the model the rental car is associated with and is as follows:
| Group | Excess |
|---|---|
| AA | 350€ |
| A | 350€ |
| B | 350€ |
| BB | 350€ |
| B1 | 350€ |
| C | 350€ |
| CC | 350€ |
| C1 | 450€ |
| D | 450€ |
| D1 | 750€ |
| E | 450€ |
| F | 750€ |
| G | 750€ |
| FR | 750€ |
| F1 | 750€ |
| H | 750€ |
| H1 | 750€ |
| H2 | 750€ |
| K | 750€ |
Note: These prices will not be applied at Alicante, Murcia and Valencia airport.
In addition you will be able to contract a fully comprehensive insurance without excess (daily price) with a maximum cost per rental period here indicated:
| Gruop | Daily price | Max. |
|---|---|---|
| AA | 1,5€ | 40€ |
| A | 2€ | 60€ |
| B | 2€ | 60€ |
| BB | 2€ | 60€ |
| B1 | 2€ | 60€ |
| C | 2€ | 60€ |
| CC | 2€ | 60€ |
| C1 | 3€ | 80€ |
| D | 2€ | 60€ |
| D1 | 3€ | 80€ |
| E | 3€ | 80€ |
| F | 3€ | 80€ |
| FR | 3€ | 80€ |
| H | 4€ | 99€ |
| H1 | 4€ | 99€ |
| H2 | 6€ | 99€ |
| K | 3€ | 80€ |
Note: These prices will not be applied at Alicante, Murcia and Valencia airport.
The insurance of the vehicle does not cover:
- Flat tyres
- Damages on wheels, tyres, window glasses, inside the vehicle or lower parts of the vehicle
- Damages caused to third parties or to the vehicle because of negligence or reckless driving
- Improper refuelling
- Loss or damage of the car keys or of the remote control
- Vehicle robbery when ignition key is on
- Personal belongings inside the vehicle
- Any other additional cost due to a breakdown of the vehicle in no fortuitous means: towing, transport, allowances, other rental vehicle… (these expenses are included if you have contracted a fully comprehensive insurance without excess)
- Damages or situations caused by driving under alcohol and/or drug effects
The Tyres and Glass Insurance can be hired optional and covers:
- Damages on wheels, tyres and window glasses. The amount to pay depends of car group, for 20€ to 40€ by book.
Personal Accident Insurance for drivers and passengers (PAI):
This insurance covers medical expenses and compensation for death and / or permanent disability of the driver and passenger (only applicable in the case of an accident within the Spanish territory).
The PAI is a personal accident insurance to cover the reimbursement of medical expenses following an accident. It is a guarantee for compensation for death and / or permanent disability of the occupants of the vehicle.
The PAI is an optional insurance, primarily indicated for the driver of the vehicle, who is not protected by insurance coverage or the complement of liability insurance for death and / or permanent disability, nor in the case of medical costs as a result of a traffic accident.
Cancellation insurance:
With the closing of the cancellation insurance we will refund you the booking amount (less the insurance amount) in the event of cancellation. Please note that the cancellation must be made at least 24 hours before the car pick-up. The amount to pay depends of car group, for 5€ to 7€ by book.
11. Breakdowns and accidents. Victoria RENT A CAR will give you the rental vehicle completely clean and checked-out (working, engine, tyres…) and with all the necessary documents.
In case of breakdown or accident when a Victoria RENT A CAR, vehicle is involved, you should contact any of our offices as soon as possible (in a maximum term of 24 hours)
- Central office (at office hours): 0034 965 830 254
- Breakdown telephone (out of office hours): 600 475 737
If the breakdown is produced in the regions of Alicante, Valencia, Castellon or Murcia, Victoria RENT A CAR offers a 24h. on road assistance service, proceeding to replace the vehicle as soon as possible.
For breakdowns produced in any other region of Spain, the on road assistance will be carried out through an official garage of the rental vehicle trade. Please contact us urgently in order to manage the repairs as soon as possible.
Remember that in case of accident, it is very important to fill in the accident report (which will be delivered together with all the vehicle documents), and to deliver a signed copy of the implicated drivers in any of our offices before 24 hours.
12. Requirements. The minimum and maximum ages for renting a car in Victoria RENT A CAR are 24 and 75 years respectively, with a minimum of 2 years experience. If you do not accomplish any of these requirements, please contact us.
The driver or drivers must have a valid European Union driving license, presenting the original document (photocopies will not be accepted) at the moment of collecting the vehicle.
Original N.I.E. or passport so as a credit card is also required at the moment of collecting the vehicle.
13. Driving restrictions. It is absolutely forbidden to drive the vehicle out of Spain (so as the removal to Ceuta, Melilla, Balearic Islands and Canary Islands).
It is absolutely forbidden to transport animals or goods that can damage, deteriorate or spoil the vehicle.
Do not forget to respect the traffic rules. You will be responsible of any fine or traffic offence to the vehicle during the rental period.
14. Changes, cancellations and extensions.
Cancellations
If you have decided to take the Cancellation Insurance, In case of any cancellation the amount of your booking would be refunded back to your account (less the insurance taken) and always that this booking is cancelled with at least 24 Hrs in Advance. In case you didn't choose the cancellation insurance, we are able to refund the amount of the booking less a 15%.
Amendments and Extensions
You are able to amend or extend your booking without any extra cost if you inform us in a minimum term of 48 hrs. in advance, also pending the availibility. In case not to be present at the agreed moment and place to collect your vehicle without previous notification, will be reason for cancelling your booking.In that case, we are able to discount up to a 10% of the booking amount (management expenses,transportation) and you will need to adjust yourself to office hours and staff availibility to collect your car hire if you are still interested in it.
15. Money refunds. If Victoria RENT A CAR has to refund you a fixed amount of money, you have the possibility to credit it to your customer’s account (for the next reservation) or to let us place the balance on your credit card account with a maximum charge of 10€.
16. Bookings. Because of variations of the vehicle fleet, Victoria RENT A CAR can not guarantee you that the model of vehicle you have chosen is the one that you will collect. Nevertheless, you will always receive as minimum a same category model and, in case of not having that kind of vehicle, we will deliver you a vehicle from a superior category without any additional charge.
IMPORTANT: Do not give any car out if the customer does not present a confirmed plane ticket when picking up the car (at LEAST the return ticket). In the case that they don’t have the possibility to present their confirmed flight ticket they will have to show an official document proving that they reside in Spain before taking the car, (e.g. a water or electric bill etc.).
You can reserve your vehicle through one of these ways:
- Through this Web Site
- By E-mail at bookings@victoriacars.com
- By telephone 0034 965 830 254
- By fax 0034 965 832 000
- By SKYPE: bookings.victoriacars.com
Thanking you for your trust in Victoria RENT A CAR.
