Car hire commercial conditions

When you make a booking through Victoriacars website, you booked your car hire with the indicated car rental supplier that shows on the car rental booking confirmation. Car rental supplier can be Victoriacarscompany itself or another company, according to the destination and the availability of vehicles at the time of making your booking.

For providers other than Victoriacars, you can consult the specific conditions of each supplier at the time of making your booking. When you pick up the vehicle, you will sign a car rental contract with the car rental supplier indicated on your booking confirmation and for the same rate indicated on the confirmation. However, the supplier reserves the right to apply additional fees as a result of local peculiarities. These rates will be properly detailed in the Terms and Conditions of your contract with the car rental supplier. Victoriacars always recommends the Fully Comprehensive Insurance offered by the car hire provider at the rental desk.

Below you will find the general car rental commercial conditions ofVictoriacars . If you have any questions about these terms, please contact Victoriacars at telephone number 0034 965 830 254 or by E-mail at

Victoriacars commercial conditions

Alicante Airport –Valencia Airport – Calpe Office and Delivery to your home in Costa Blanca

  • All taxes included: 21% VAT.
  • Airport and local taxes.
  • Compulsory insurance and driving insurance.
  • Liability insurance for damages to third parties.
  • Collision damage insurance (CDW).
  • Theft insurance (THW).
  • Unlimited mileage according to terms and conditions.
  • Cancellations and amendments.
  • Pay on arrival and discounts for online payments.
  • 24h emergency contact service.
  • Road assistance

The place of delivery of your vehicle is situated, in the majority of cases, in the area of the airport parking lot (the exact location appears informed in your car hire booking confirmation), thus making more rapid and efficient this delivery. For Alicante and Valencia Airports there is an extra charge of maximum 40€ for pick-up and/or drop off of the vehicle outside office hours, between 22:00h and 07:00h.

Due to the delay of a flight or any reason that is outside the car rental supplier control the vehicle is delivered outside office hours, there will be a applied an extra charge for out of office hours.

Vehicles will be collected at the indicated mentioned office address, and must conform both delivery and collection to the office hours.

Depending on the selected source destination you may return the vehicle in a different office from Victoriacars. In this case, there will be applied an extra cost for displacement between different offices (One Way). The cost of this service, between 20 and 50€, depends on the destinations of pick-up and drop off and will be shown when making the reservation.


Fuel is not included in the rental price. The vehicle will be delivered with a full tank of fuel which the customer must pay in full

The customer can choose under following fuel options:

1. Full – partial refund of unused fuel: The vehicle will be supplied with a full tank of fuel and customer will have to pay the amount of the fuel and the refuelling service fee (20€) at rental desk. When vehicle is returned will be refunded the amount of the fuel on a basis of full quarters not used. The refuelling service fee will not be refunded in any circumstances, does not matter the amount of the fuel returned. The refund of the fuel will be done in the same office where the car has been supplied.

2. Full – total refund of unused fuel + Free additional driver: Vehicle will be supplied with a full tank of fuel and will be charged at the rental desk together with the refuelling service fee and additional driver (35€). When vehicle is returned will be refunded the amount of the unused fuel. The charge of the refuelling service shall not be refunded, does not matter the amount of fuel left in the car on return. The refund shall be done from the same office when the car has been collected.


For rentals of 5 days or more, the rate includes unlimited mileage. For rentals of 1 to 4 days, there is a limit of 150 Km/day. The excess of that limit shall be paid at the rate of 0,20 €/km.

In rentals of 5 or more days with unlimited mileage, for the safety of the user and their companions, the client agrees to bring the rental vehicle to the nearest Victoria Car Hire office before reaching the 2,000 km to proceed review. In the event of failure to comply with this requirement, the company will impose an extra penalty of 2 €/km. 

Payment can be done only and exclusively with credit card (VISA, Mastercard).

The acceptance of a debit card by VictoriaCars involves that the customer has to hire the Super Relax Insurance.

The credit or debit card holder has to be on the name of the contract holder and main driver of the rental contract and has to be present at the moment of collecting the car, so that the car can be delivered.

Remember that for your bookings made through Internet, VictoriaCars uses a secure server, so your data are sent encrypted securely through Internet.

Along with your vehicle you can book child´s safety seats, booster seats, GPS, snow chains etc. Depending on the number of vehicle seats the vehicle has, you will be able to book from 1 to 6 accessories. The cost of these accessories will be displayed during your booking process. Customer is responsible for returning these accessories in same conditions they were delivered.

Additional drivers

It is identified that the additional driver is each one who, meeting the requirements to be able to drive the rented vehicle, figures in the rental contract as additional driver, this being different from main driver or rental contract holder.

Additional drivers must be present when formalizing the rental contract, having to show all necessary documents to accredit themselves as able to meet the established requirements to drive the rented vehicle.

The additional driver will be offered to the customer free of charge when purchasing the Super Relax Insurance. Otherwise the rental price does not include the additional driver service. Car rental contract holder must request and pay for this service as an extra.

Important! both in Victoriacars included insurance and optional contracted insurance by the customer are only valid when the driver of the vehicle figures as authorized driver of the rental contract, meaning you must include all people who will drive the vehicle as additional drivers so they are all included in the coverage of the contracted insurances.

Novice drivers

The minimum age to appear as authorized driver is 22 years old with a minimum age of driver´s licence of 2 years.

In the event of being younger than 25 years old or not having a minimum of 2 years of driver´s licence, you will have to hire an optional insurance for “Novice Driver” to figure as authorized driver and will be required to take the Super Relax Insurance for that driver.

In Spain , it is compulsory until 12 years old or minimum height of 135 cm the use of a compulsory approved restrained, adapted to the weight and height of the child. This device must be installed at rear seats of the vehicle.

The offered child's safety seat (suitable from 9 months to 2 years old) and booster seats (from 2 years to 13 years old) with the hired car, are quality approved and correspond to European standards.

VictoriaCars offers the possibility to rent these optional extras, but will not install them in the vehicle.

It is the customer who must install these optional extras (in case you don´t know how to do this, the provider offers to tell you the proper instructions) and customer shall be solely responsible for the correct fitting and the possible consequences of fitting it.

The availability of the GPS unit cannot be guaranteed by online reservation and is subject to availability at the time of delivery of the vehicle. If the GPS navigation system is not available on car rental pick-up date we will refund the correspondent amount.

The client is 100% responsible for the whole GPS unit system at all times from the moment of delivery until its returns, which corresponds from the date and timer of car pick-up until date and time of car drop off. The GPS unit has to be given back by one's own hand to the member of staff of Victoriacars , who also is in charge of your rental car's return.

This device (and all the items included in the package) is NOT included in the purchased insurance for the vehicle. In case of theft, loss or is damage of GPS or any item included in the package, the customer must pay an amount as compensation. The compensation amount depends of the car rental provider.

The GPS rental rate assumes a normal use of the device, wear and tear, which may occur during the rental period. However, scratches, cracks, dents or missing parts that are noticed upon return will result in charges as compensation.

All optional extras included in the rental vehicle are cleaned prior to being shipped out for rental. Please DO NOT attempt to clean the GPS unit as some chemicals or moisture may damage the GPS unit display or any possible internal component, which would also be considered reason for compensation.

As you know, taking your eyes off the road while driving could cause to have an accident. You should not be programming or adjusting your GPS unit while driving, do this while you are not driving or make sure a passenger can take care of it.

Victoriacars offers the possibility to purchase two types of insurances:

10.1 SUPER RELAX INSURANCE (Fully comprehensive insurance recommended by Victoriacars to travel without worries. 0% risk)

Victoriacars offers a real fully comprehensive insurance to cover any possible problem you may have during your trip with the car hire. No one else offers more coverage!!!

With the Super Relax Insurance will enjoy a fully comprehensive insurance with 0€ excess and third party liability covered up to 50.000.000€.

Vehicle theft fully covered and 0€ excess. Customer will just have to come to our nearest office with the police complaint and the key of the stolen vehicle.

Fully coverage for any accident just by bringing the friendly accident form filled and signed where can be seen what happened or the police report. With any additional costs you will have 24 hours free road assistance and courtesy vehicle whenever you need it. The cost of the road assistance and crane are covered by the Super Relax Insurance.

In case of a collision with different objects or scratches on the body parts or paint of the vehicle, the Super Relax Insurance guarantee the total coverage, does not matter how has been done.

By purchasing the Super Relax Insurance customer will not have to leave any kind of deposit or guarantee to hire a car.

With the Super Relax Insurance will have total medical assistance for driver and passengers (PAI)

With the Super Relax Insurance will have huge advantages with your car hire:

  • You will have priority for free upgrades
  • You will be offered a courtesy car fast, easy and free of charge in case of an accident.
  • Road assistance and crane 24 hours will have preference and free of charge.
  • Will not have to pay any fees for the stoppage of the vehicle in case of an accident.

The Super Relax Insurance will cover you:

  • Windows and mirror
  • Tires
  • Key  theft or lost.
  • Clutch, undercarriage, chassis damages, recharging the battery



Important: For bookings on vehicles group H, F1 or H1 the insurance Super Relax will have an Excess of 200€ for each Booking.

Important: Flat blowout are due to negligence use of the vehicle and therefore, fixing, replacing or road assistance are not included in this insurance.


Fully comprehensive Insurance. 0€ EXCESS Coverage for Windows mirrors and tires 24 hours road assistance and crane included
Theft, accident and collision insurance. 0€ EXCESS Priority free upgrades Coverage for damages at clutch, undercarriage and chassis, battery recharge
No security deposits. 0€ Debit and crédito card accepted Medical assistence coverage for driver and passenger included (PAI)

10.2 Relax Insurance (Basic Insurance)

Victoriacars offers a basic insurance with excess to cover the most basic necessities for your car hire.

With Relax Insurance the vehicle will have the Mandatory Insurance plus the Complementary Basic Insurance for Third Party Responsibility.

If vehicle is stolen the vehicle is insured with an excess of 3000€. This is only valid if the vehicle is not stolen together with the keys, in which case the customer will be fully responsible for the entire value of the vehicle. Customer will have to come to our nearest office with the Police Report and also with the keys of the stolen vehicle.

With the Relax Insurance the vehicle is insured in case of an accident with an excess between 1.500 euros and 3000 euros depending on the car group. In this case is the customer that will have to bring to Victoriacars the friendly accident form properly filled and signed by both parties and the police report. In case the accident has been caused because driver was found under the effects of alcohol and/or drugs Victoriacars is entitled to deny the acceptance of the Relax Insurance and customer shall be fully responsible the full amount of the damages. In case of an accident Victoriacars will keep the security deposit charged as long as necessary, until the responsibility of the accident is fully clarified and even if it was not the fault of the customer will be deducted the administrative and legal costs.

The Relax Insurance establish an excess of 1500€ in case of collision with fixed or mobile objects, as well as damages of any kind to the body parts, interior or paint of the vehicle.

Choosing this insurance means that the customer will have to pay a security deposit between 300 and 1000 euros depending on the car hire category.  The payment of this deposit is made by credit card with the currency of the country of the origin of the card.

The booking can only be paid with a valid credit card on the name of the driver. No debit cards accepted for payment of the car hire or security deposit.

Every customer that hire a car with this insurance will not be able to enjoy the advantages of the Super Relax Insurance, so will not have priority for a free upgrade, will have to pay extra if needed an additional driver and the will not enjoy the free courtesy vehicle in case of an accident.

If the customer requests road assistance or a crane, with Relax Insurance this will not be free of charge, so Victoriacars will have to invoice customer according to the time and mileage.

The Relax Insurance does not cover:

  • Windows and mirrors
  • Wheels, Wheel caps and tires.
  • Key (Lost, theft, broken…)
  • Clutch, undercarriage, chassis damages, battery recharge, broke or lost aerials or any fixed or mobile elements of the car.

Is these cases customer will be fully responsable for all the damages or ca avoid if purchase the Super Relax Insurance.

Collision damage WITH EXCESS Windows, mirrors, tires not covered Road assistance and crane not covered
Theft Insurance WITH EXCESS No priority free upgrade Damages at clutch, undercarriage and chassis, battery recharge, broke or lost keys not covered
Minimum security deposit charged only on credit card Only credit cards accepted Medical assistance for driver and passengers (PAI) not covered

10.3 Relax Insurance vs. Super Relax Insurance

Basic Insurance WITH EXCESS Fully comprehensive insurance with 0€ excess
Theft insurance WITH EXCESS Theft insurance with 0€ excess
Fully comprehensive insurance for damage, collision, body parts and paint. 0€ excess
Mandatory Security deposit 0€ Security Deposit
Medical assistance for driver and passengers (PAI) not included Medical assistance for driver and passengers (PAI) insurance
Payments ONLY with credit card Both credit or debit cards accepted
Priority free upgrade Priority free upgrade
Free of charged additional driver Free of charge additional driver
24 hours free road assistance and crane 24 Hours free road assistance and crane
Fast Vehicle return. No waiting time Fast Vehicle return. No waiting times.
Windows and mirrors coverage Windows and mirrrors coverage
Tires coverage Tires coverage
Lost or broken keys Broken keys
Clutch, battery recharge, undercarriage and chassis damages Clutch, battery recharge, undercarriage and chassis damages
Expenses coverage por vehicle stoppage Expenses coverage for vehicle stoppage

10.4 What is not covered by any type of insurance?

  • Theft or damage of personal belongings inside of the vehicle
  • Traffic Fines or any expense referable to the driver.
  • Improper refueling
  • Vehicle theft with the keys in contact or vehicle theft due to key lost or stolen.
  • Damages caused to third party or own vehicle due to negligence, reckless driving or not respecting traffic rules.
  • Damages or situations caused due to driving under effects of alcohol and/or drugs
  • Broke keys due to negligence.
  • Special cleaning in case the vehicle is returned manifestly inappropriate dirty both inside or outside, specially mud, sand,… with a maximum amount of 150 €.

10.5 Cancelation insurance

By purchasing for the Cancellation Insurance we guarantee to reimburse the booking amount (less the insurance amount) in the event of cancellation. Please note that the cancellation must be made at least 48 hours before car pick-up. The insurance amount depends on the selected car group and car rental supplier.

In case the vehicle receives a fine during the rental period, the customer will be solely responsible for the entire extent of the fine. In which case the hirer is responsible for full payment as well as a 30 € traffic fine management fee, for each of the received traffic fines. In case of accident, there is a charge of 50 € by way of the accident management and insurance procedures. In case customer purchase Super Relax Insurance will not have to pay the administrative fees, just the fines.

The minimum age to rent a vehicle is 22 years old and the minimum driving experience is 2 years. If you do not accomplish any of these requirements, please contact us.

The driver or drivers of the vehicle must possess a valid European Union driving licence, whose original document must be presented when on pick up date of the vehicle (photocopies will not be accepted).

Original N.I.F. or passport so as a valid credit car are required at the moment of picking up the vehicle.

The car hire company reserves the right to ask any documentation it thinks is necessary to identify and check the driving capacity of the customer in order to guarantee the return of the vehicle in good conditions and the appropriate use of it during the time of the rental agreement. Victoriacars is entitled to cancel the reservation if think it is necessary.

In case the customer refuses to present the documents reuquested in the moment when the vehicle is supplied, or reserves with wrong personal details, Victoriacars is entitled to cancel the reservation without any type of compensation for the customer.

Any office at the airports will not supply any vehicle if the customer does not show a confirmed flight ticket (at least the return flight). In case the customer cannot provide a return flight ticket will have to show any official document demonstrating the customer is a permanent resident in Spain in the moment when the car is being supplied (water, electric bill etc.).

It is absolutely forbidden to drive the vehicle out of Spanish territory (as well as to Ceuta , Melilla , Balearic Islands and Canary Islands ). If the customer does not meet this standard the company may charge a fee (cross border) of 100 € for day that the car has been out of Spain.

It is absolutely forbidden to transport animals or goods that can damage, deteriorate or spoil the vehicle.

Do not forget to respect the traffic regulations. The hirer will be held responsible of any fine or traffic offence to the vehicle during the rental period.


If you have decided to purchase for the Cancellation Insurance, in case of any cancellation the amount of your booking will be reimbursed back to your account less the insurance amount and at least 48h in advance. In case you have not purchased for the cancellation insurance, in case you decide to cancel your booking, the total booking amount less 20% will be reimbursed back to your account.

Amendments and Extensions

You may amend or extend your booking without any extra cost if you inform us in at least 48h before pick up date, but always subject to the availability of the vehicle.

In case of no show at the place and at the agreed time to pick up the vehicle without having previously notified, shall be cause for cancellation of the reservation. In this case, we may charge you up to 20% of the booking amount (in concept of processing and displacement expenses) and should be adjusted to office hours and staff availability to pick up your vehicle if you are still interested in renting it.

In case customer return the vehicle more than 1 hour later than agreed in rental contract the company will be entitled with a fixed rate of 50€ as the vehicle could not be rented to other customer. Will also be charged the corresponding hire rate. If the vehicle is returned later than 24 hours the company will present a formal complaint at the police station and customer will be charged any expenses made due to not return the vehicle on time.

Due to variations in the vehicle fleet, Victoriacars cannot guarantee you that the model and type of vehicle you have chosen is the one that you finally pick up. However, you will always receive a model of the same category car and, in case of not having the requested car group available, your will receive a superior car group without any additional charge.

If purchase the Super Relax Insurance will have priority for a free upgrade.

IMPORTANT: If you reserve a car group H1 vehicle (Opel Vivaro or similar), be aware that this vehicle is considered as a "adapted crossover." This implies that the maximum speed on highway is 100 km/h and 90 km/h on national roads. The company is not responsible for the consequences which would result in case of not respecting these limits.

IMPORTANT: Any additional cost accrued by chance of national, regional or local legislations is payable by the hirer, confirmed or not in the conditions or rental rates.

IMPORTANT: The translation of these general therms and conditions are for information purposes only and are not legally binding. Only the original copy in Spanish is considered legally valid.

You can reserve your vehicle through:

  • Through this Web Site
  • By E-mail at
  • By telephone 0034 965 830 254
  • By fax 0034 965 832 000
  • By SKYPE:

Thanking you for trusting Victoriacars . More than 50 years providing the best service to its customers.